CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Brannon Poland State Farm Insurance Agency; Fulton (MS); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Brannon Poland State Farm Insurance Agency seeks a Customer Service Representative to deliver exceptional client experiences and support a growing insurance agency. You will help clients with inquiries, coordinate with team members, and anticipate community needs.

This on-site role emphasizes problem solving, relationship-building, and a customer-focused mindset. The team offers a high-performance environment with opportunities for advancement.

Qualifications

• Property & Casualty License required.
• Life & Health License required (within first 30 days of employment).
• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions and anticipate needs.
• Excellent communication skills to coordinate with team members.
• Proactive in problem-solving.
• Team player.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Promote business development through effective communication and teamwork.

Skills

Customer service

Communication

Team player

Problem solving

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brannon Poland - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

This isn’t a typical insurance role—we’re building a high-performance team inside one of the strongest brands in the industry while creating a culture that is both fun and rewarding!

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Property & Casualty License required.
• Life & Health License required (within first 30 days of employment).
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Team player

Compensation $40,000.00 - $52,000.00 per year