Customer Service Representative - State Farm Agent Team Member

Tom Jennings - State Farm Agent; Canton (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tom Jennings - State Farm Agent in Canton, Ohio is seeking a friendly, detail-oriented Customer Service Representative to support our growing insurance business. You will help customers, answer questions, and coordinate with the team to ensure accurate and timely service.

This role emphasizes strong communication, relationship building, and community involvement, with opportunities for training, advancement, and a competitive benefits package including Simple IRA and paid time off.

Qualifications

• Dedicated to delivering excellent customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Job description

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2025 and currently lead a growing team of three. Prior to entering the insurance industry, I worked in car sales and finance, where I developed a strong background in sales, customer relationships, and helping people navigate important financial decisions. Outside of work, I’m a proud husband and father, a big sports fan, and enjoy golfing and traveling.

Being involved in our community is important to us. Our agency proudly supports St. Michael’s Catholic School through local events, sponsorships, and fundraisers, and we enjoy finding opportunities to stay connected to the families and organizations around us.

Our agency offers a Simple IRA retirement plan, paid time off, licensing reimbursement, professional coaching and development, team outings, and a strong commitment to work-life balance. As a newer and growing agency, we’re focused on developing our people and creating opportunities for team members to expand their skills and grow alongside the business.

Our culture is fast-paced, goal-oriented, and fun. We enjoy working toward ambitious goals while maintaining an environment where people genuinely enjoy coming to work. If you’re motivated by growth, enjoy being part of an energetic team, and want an opportunity where your contributions can make a real impact as the agency grows, we’d love to meet you.

Role Description

As a Customer Service Representative with Tom Jennings - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.