Customer Service Representative - State Farm Agent Team Member

Stephaniejameson; Baltimore (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

401(k)

Hourly pay plus commission/bonus

Paid time off (vacation and personal/sick days)

Flexible hours

Growth potential/Opportunity for advancement

Job summary

Stephanie Jameson, a State Farm Agent in Baltimore, is looking for a Customer Service Representative to enhance customer experiences and support agency growth. You'll handle inquiries, assist with policy updates, and engage with customers to ensure satisfaction.

The role offers flexible hours, hourly pay plus commission, and opportunities for advancement within a positive team environment. Candidates should be detail-oriented, customer-focused, and motivated to succeed.

Qualifications

• Strong communication and interpersonal skills are essential.
• Must be detail-oriented and able to multitask.
• Previous customer service experience preferred.
• People-oriented with dedication to customer service.
• Ability to learn computer functions.
• Willingness to work in a team environment.
• Bilingual in Spanish is a plus but not required.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Ability to work in a team environment

Bilingual - Spanish a plus

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Stephanie Jameson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a great fit! You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates!

At Stephanie Jameson's office, Team Members are well taken care of. With frequent team building activities, group trainings, and meetings with fellow agents and their teams. Your success matters to us. If you want to be part of a wonderful, positive team atmosphere, you found the right place!

What you’ll receive:

• 401K
• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within the agency

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• People-oriented.
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual - Spanish a plus but not required

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process!

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.