Customer Service Representative - State Farm Agent Team Member

Daryl Rivera - State Farm Agent; Bensenville (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Bonus based on performance

Health insurance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Daryl Rivera - State Farm Agent is seeking a Customer Service Representative to join a growing team. You will assist community members with policy information, guide changes, and coordinate with other agency members to ensure smooth service.

Our office offers a Simple IRA, health benefits, paid time off, licensing cost reimbursement, and opportunities for advancement. We value energy, adaptability, and teamwork, creating a positive, supportive culture where growth is encouraged.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with strong multitasking ability.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service exp

Job description

Benefits:

• Simple IRA
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

I opened my agency this year after spending six years working under another State Farm agent, gaining the experience and confidence needed to build my own office. I was raised in Puerto Rico and played college baseball, which helped shape my competitive spirit, adaptability, and strong work ethic. Our team currently includes two members, and we’re focused on growing thoughtfully while maintaining a positive, supportive environment.

We offer a Simple IRA, health benefits, work-life balance, and reimbursement for all licensing costs. Our office culture is light, upbeat, and consistently positive, with a strong emphasis on effort and teamwork. We’re looking for someone who is outgoing, adaptable, and brings great energy to the team - someone who fits the office culture and is excited to grow alongside a motivated, hardworking group.

Role description:

As a Customer Service Representative - State Farm Agent Team Member with Daryl Rivera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.