Customer Service Representative - State Farm Agent Team Member

Mick Lundy - State Farm Agent; Beavercreek (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Job summary

Mick Lundy - State Farm Agent in Beavercreek, Ohio seeks a motivated Customer Service Representative. The role focuses on delivering exceptional customer service and handling inquiries, policy changes, and claims efficiently.

Ideal candidates are detail-oriented and possess strong communication skills. The agency embodies a supportive culture, offering benefits such as health insurance, paid time off, and opportunities for advancement.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and pay attention to details.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2007 and currently lead a team of four. I’ve been with State Farm for over 31 years and have owned two different agencies during my career, which has given me a deep understanding of the business and what it takes to build a successful, sustainable office. I’m also a Marine Corps veteran, and that background influences my leadership style—focused, disciplined, and goal-oriented.

Staying involved locally is important to me, and I’m active in the Rotary Club and the Beaver Creek Chambers. For our team, we offer paid vacation time, health benefits, a 401k, licensing reimbursement, and a strong focus on work-life balance.

Our office culture is driven and supportive, and we’re looking for go-getters who are goal-orientated, motivated, and always striving to improve. This is a great environment for someone who wants to work hard, grow professionally, and be part of a team that values effort, accountability, and progress.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mick Lundy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.