Customer Service Representative - State Farm Agent Team Member

Hermitageagent; Mount Juliet (TN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

License reimbursement

Opportunity for advancement

Job summary

State Farm Agent is seeking a Customer Service Representative to support a small, collaborative team. You will handle customer inquiries, process policy changes, and assist with claims, contributing to a positive client experience and agency growth.

Join a close-knit three-person team led by Chris Slaughter that emphasizes stability, training, and long-term success. A health stipend, PTO, and licensing reimbursement reflect our commitment to staff development and wellbeing.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency:

I opened my agency in 2011 and have built a close-knit team of three. Before becoming an agent, I spent 12 years on the corporate side of State Farm in several different roles, which gave me a strong understanding of the business and helped shape the way I lead and support my team today.

I attended Cumberland University, played baseball, and I’m a proud parent of two kids. In the office, we keep things fun, supportive, and team-focused — and I’m especially proud that we’ve built a workplace with long-term stability and low turnover. People enjoy being here, and we work hard to make sure everyone feels valued and set up for success.

For our team, we offer PTO, paid vacation, a health stipend, a 401k, and licensing reimbursement. We’re looking for someone who brings a great attitude, enjoys working in a team environment wants to grow in a place where they’ll be supported long-term. If you’re looking for a positive office where people truly stick together, this could be a great fit.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Chris Slaughter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.