Customer Service Representative - State Farm Agent Team Member

Bob Horton - State Farm Agent; Bardstown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Company events

Training & development

Competitive salary

Job summary

Bob Horton State Farm Agent seeks a customer service representative to deliver exceptional experiences and support community members with their insurance needs. You will coordinate with agency team members and assist clients with policy information and updates.

The role emphasizes attention to detail, empathy, and a driven mindset for growth opportunities within the agency in Bardstown, KY. Training and development are available as part of the position.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.
• Must be able to obtain Property and Casualty license.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Licensing: P&C

Job description

Benefits:

• Bonus based on performance


• Paid time off


• Company parties


• Training & development


• Competitive salary

ROLE DESCRIPTION:

As a customer service representative with Bob Horton State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.


• Assist customers with policy changes and updates.


• Process insurance claims and follow up with customers.


• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.


• Must be able to obtain Property and Casualty license.