Customer Service Representative - State Farm Agent Team Member

Colton Kantola - State Farm Agent; Muskegon (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Parental leave

Profit sharing

Training & development

Job summary

Colton Kantola State Farm Agent in Muskegon, MI is seeking a Customer Service Representative to deliver exceptional service, answer inquiries, process policy changes, and support the agency's growth goals. You will work with a collaborative team, resolve customer issues with care, coordinate with colleagues on claims, and maintain accurate records.

Prior customer service experience is preferred, and a customer‑focused attitude is essential.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Parental leave
• Profit sharing
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with Colton Kantola State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.