Customer Service Representative - State Farm Agent Team Member

Glenn-Goodrich---State-Farm-Agent; Bala Cynwyd (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Glenn Goodrich Insurance Agency in Bala Cynwyd, PA is seeking a Customer Service Representative / Manager to join our growing team. The role starts fully in office with the option to shift to hybrid/remote after training, as we build a strong local presence and client base.

You will nurture client relationships, coordinate with agents, and help identify coverage gaps while contributing to agency growth. A customer-service mindset and sales focus are essential.

Qualifications

• Dedicated to customer service & sales.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Pivot from existing clients & uncovering needs.
• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Writing new business on occasion from pivots, walk & call ins.

Skills

Customer service

Communication

Multi-tasking

Sales

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ROLE DESCRIPTION:

We are looking for a primary Customer Service Representative / Manager to grow with our Agency (preferrably with State Farm experience). We are 7 years into Agency & looking to build the team long term! This position will be fully in office to start with the ability to be hybrid / remote after training. As an office, we are in full growth mode as an Agency. We have to pivot, look for gaps in coverages for existing & new clients & share the Agency vision of growth. We have a great small team set in place for the future with a great office dynamic & we're looking to add another vital piece to the team. Office location - Just outside Philadelphia near City Avenue in Bala Cynwyd, PA.

Our website here to learn about us & see office location: www.PHLinsurance.com

As a Customer Service Representative with Glenn Goodrich Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Pivot from existing clients & uncovering needs.


• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.


• Writing new business on occasion from pivots, walk & call ins.

QUALIFICATIONS:

• Dedicated to customer service & sales.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.

Flexible work from home options available.