Customer Relations Representative - State Farm Agent Team Member

Ryansalonia; Pennsylvania; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Salary Plus Commission

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

A local insurance agency is seeking a Customer Relations Representative to enhance customer experiences and manage inquiries. This full-time hybrid position offers a competitive salary between $50,000 and $75,000 per year, with opportunities for commission and bonuses based on performance. Ideal candidates should possess strong communication and problem-solving skills, preferably with prior customer service experience. Join a supportive team that values personal and professional growth.

Qualifications

• Strong communication skills and problem-solving ability.
• Experience in customer service is an advantage.
• Ability to work calmly in high-pressure situations.
• Bilingual in Spanish is preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service preferred

Ability to handle high-stress situations calmly

Bilingual Spanish preferred

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Hybrid - US

Benefits

• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ABOUT OUR AGENCY

Ryan has been with State Farm since 1997 and opened his agency in 2007. With offices serving both New Jersey and Pennsylvania, our 8-person team focuses on building relationships, empowering our community, and creating real growth opportunities for our staff.

We offer incentives and promotions throughout the year, commissions for referrals, and a performance-based raise after just three months. Whether you come from a sales background or something totally different—like customer service or even delivery driving—what matters most to us is your motivation, work ethic, and desire to help people.

Our office culture is professional, supportive, and down-to-earth. We’re deeply involved in the local community and take pride in offering a workplace where team members feel valued, challenged, and excited to grow.

If you’re driven, people-focused, and ready to be part of a team that invests in your future, we’d love to hear from you.

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Ryan Salonia - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred

Our agency has a proven track record of success and is proud to be recognized as one of the top-performing offices in the country. As a Golden Triangle agent, our leadership has consistently demonstrated excellence, qualifying for the Senior Vice President’s Club whenever available and earning Chairman’s Circle honors 15 out of 16 years—including the last 13 years in a row. Our achievements include ranking 53rd in Life companywide in 2019, qualifying for MDRT in 2021 and 2023, and reaching Ambassador Travel Level 3 for nine consecutive years, with Exotic level recognition in 2019, 2021, 2022, 2023, and again in 2024.

We are also proud recipients of the Presidents Club for both Multi-Line and Life in 2023, and 2024 accolades include Exotic Travel, MDRT, Presidents Club (Life), Chairman’s Circle, and Small Business Premier. With ongoing recognition through the Small Business Roundtable (2021–2023) and a commitment to leadership and development through Elite Mindset Consulting, LLC, our agency is always striving to grow and improve. We believe that continued success starts with adding strong, motivated, and growth-minded team members—like you.

Flexible work from home options available.

Compensation $50,000.00 - $75,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.