Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Profit sharing

Training & development

Job summary

Brent Allen - State Farm Agent in NW Austin is seeking a Customer Service Representative to join our busy office. You will help clients with policy information, guide them through changes, and support claims processing while delivering friendly, accurate service.

Join a team that values teamwork, rewards performance with monthly bonuses, and offers opportunities for advancement. This role is on-site, with a competitive salary and benefits designed to help you grow professionally.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Customer service

Job description

About Our Agency

Since opening in 2004, our agency has built a reputation for excellence rooted in teamwork, positivity, and a shared drive to succeed. Today, we’re proud to have a talented team of 12 professionals who work collaboratively to deliver the best possible service to our clients while supporting one another’s growth and success.

Responsive recruiter Replies within 24 hours

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

About Our Agency

Since opening in 2004, our agency has built a reputation for excellence rooted in teamwork, positivity, and a shared drive to succeed. Today, we’re proud to have a talented team of 12 professionals who work collaboratively to deliver the best possible service to our clients while supporting one another’s growth and success.

We believe in rewarding hard work and dedication, which is why we offer a variety of perks, including a 401(k) plan, monthly bonuses for hitting goals, and even an annual team cruise when agency objectives are achieved. Our supportive, team-oriented culture creates an environment where you can grow your skills, make an impact, and enjoy coming to work every day.

With an MBA from Harding University, I’m passionate about developing my team and helping them reach their full potential. If you’re motivated, collaborative, and excited to contribute to a winning team, this could be the perfect place for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Brent Allen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $55,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Brent Allen - State Farm Agent may be the right fit for you!

About Our Agency

• Our office is located in NW Austin.
• I have been a State Farm agent since 2004.
• We currently have 13 team members at our agency.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.