Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Centennial (CO); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent team member required for busy insurance office in Centennial, CO. You will deliver exceptional customer experiences, handle policy inquiries and updates, and assist with claims while coordinating with a small, dedicated team.

Ideal candidates are friendly, motivated, reliable, and eager to grow into a long-term career within our agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Job description

About Our Agency I opened my agency in 1999 after spending eight years as a State Farm Claims Adjuster, a role that gave me a deep understanding of insurance, customer service, and what it truly takes to guide people through life’s unexpected moments. Today, our team includes six full-time members, and together we’ve created a positive, energetic environment where teamwork and drive go hand-in-hand. I’m a graduate of the University of Colorado Denver, a long-time foster for the Humane Society, and an avid skier who loves the outdoors and everything about the Colorado lifestyle.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency I opened my agency in 1999 after spending eight years as a State Farm Claims Adjuster, a role that gave me a deep understanding of insurance, customer service, and what it truly takes to guide people through life’s unexpected moments. Today, our team includes six full-time members, and together we’ve created a positive, energetic environment where teamwork and drive go hand-in-hand. I’m a graduate of the University of Colorado Denver, a long-time foster for the Humane Society, and an avid skier who loves the outdoors and everything about the Colorado lifestyle. We offer three weeks of PTO for full-time employees, Breakfast Fridays, quarterly team events, a Simple IRA, and health benefits — all designed to create a balanced and enjoyable workplace. Our culture is truly work-hard, play-hard, with a focus on positivity, collaboration, and keeping the energy high. We’re looking for someone who is friendly, motivated and reliable. Someone who’s hungry, coachable, and eager to grow into a long-term career — not just a job. If you thrive in a driven, upbeat environment and love the idea of building something meaningful with a tight-knit team, this could be the perfect place for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Pamela Buckland - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation

Compensation: $55,000.00 - $65,000.00 per year

Are You Driven & Ambitious?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our office is located in West Centennial.
• I have been a State Farm agent since 1999.
• We currently have 6 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Silver Scroll, Golden Triangle, and Bronze Tablet

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.