Customer Service Representative - State Farm Agent Team Member

Stuart Nalewaik - State Farm Agent; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Bonus

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Stuart Nalewaik - State Farm Agent in Austin, TX is seeking a friendly Customer Service Representative to help clients with inquiries, policy questions, and claims coordination. You will support the team by maintaining accurate records and delivering exceptional service to our local community.

We offer a collaborative, energetic office environment with opportunities for training and advancement, health benefits, paid time off, and performance-based bonuses.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Multitasking

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2014 after building my career with State Farm, giving me a strong understanding of the business and the importance of creating a team that customers can rely on. I’m originally from Louisiana and a proud LSU alum. Outside of work, I’m married with two kids, and our family also includes a Golden Retriever.

Staying connected to the local community is important to me, and our agency enjoys finding opportunities to support and engage with the people and organizations around us.

Our agency offers health benefits, paid time off, licensing reimbursement, and ongoing professional development. We also believe in rewarding strong performance, with monthly, quarterly, and annual bonus opportunities. When team goals are met, there are also opportunities to leave early on Fridays—a great added perk for a team that works hard throughout the week.

Our office is energetic, positive, and team-oriented. We work together in person and value people who are honest, genuine, and bring integrity to everything they do. I’m looking for someone with grit, a positive mindset, and the ability to adapt when things change. If you’re a team player who enjoys a high-energy environment and wants your hard work to be recognized and rewarded, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Stuart Nalewaik - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.