Customer Service Representative - State Farm Agent Team Member

Stella Spiking - State Farm Agent; Kearney (MO); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Stella Spiking - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support the growth of a local insurance business.

You will handle inquiries, coordinate with the agent team, and help the community while building lasting relationships with customers and teammates.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Customer service experience

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a close-knit team of four. Before becoming a State Farm agent, I spent 10 years with State Farm Corporate and also gained experience as an agency team member. I'm a graduate of Northwest Missouri State University with a B.A. in Marketing, married to my college sweetheart, and a proud mom of three boys. We also have a friendly office dog, Flynn, our Shih Tzu, who brings a little extra fun to the workday!

Giving back is important to our agency. We proudly support local nonprofits and stay actively involved with our local schools and community throughout the year.

Our agency offers a 401(k), group life insurance, licensing reimbursement, professional coaching and development, team lunches and outings, and a strong commitment to work-life balance. We believe in investing in our people while making the office an enjoyable place to build a career.

Our culture is supportive, competitive, and fun. We have a great team atmosphere and genuinely want to see one another succeed. I'm looking for someone who is hardworking, trustworthy, leads with integrity, and enjoys a little friendly competition. If you want to grow with a team that works hard, supports one another, and has fun along the way, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Stella Spiking - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.