Customer Service Representative - State Farm Agent Team Member

Mike Ingham State Farm; Augusta (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Flexible schedule

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Mike Ingham State Farm is seeking a Customer Care & Growth Specialist to join our team in Augusta. This role focuses on delivering high-level service with a revenue-first mindset, strengthening client relationships, and driving agency growth in a fast-paced setting.

You will navigate shifting priorities, make quick decisions, and influence customer actions while maintaining professional communication and problem-solving for diverse insurance needs.

Qualifications

• Make calls with limited information and adapt quickly.
• Communicate with energy to drive customer actions.
• Tackle new problems daily with creativity and analysis.
• Set priorities and drive results with independence.

Responsibilities

• Provide high-level service while maintaining a revenue-first mindset.
• Manage shifting priorities and solve situational problems on the fly.
• Use authority and confidence to ensure clients are fully protected.
• Help the agency lead the market through proactive growth.

Skills

Rapid decision making

Influence & conviction

Creative problem solving

Goal-oriented independence

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Are you a quick-thinking problem solver who loves to influence outcomes?

At Mike Ingham State Farm, we don’t believe "Customer Service" is just about answering phones and filing paperwork. We believe every interaction is an opportunity to strengthen a relationship and grow our business.

If you thrive in a fast-paced environment where no two days are the same, and you take pride in your ability to move people to action, this is the role for you.

The Mission of the Customer Care & Growth Specialist

You are more than a representative; you are a consultant and a strategist. Your mission is to provide high-level service while maintaining a "revenue-first" mindset. You will manage shifting priorities, solve situational problems on the fly, and use your authority and confidence to ensure our clients are fully protected and our agency continues to lead the market.

What This Role Requires

• Rapid Decision Making: You’ll often have to make calls with limited information. We trust you to be confident in your solutions and navigate changing conditions quickly.
• Influence & Conviction: You don’t just give information; you communicate with energy. Whether you are explaining a policy or recommending a new coverage, your goal is to get the customer to take action.
• Creative Problem Solving: You aren't a robot following a script. You will face new problems daily—factual, situational, and people-based that require creativity and analysis to solve.
• Goal-Oriented Independence: You have the freedom to set your priorities. We care more about you hitting the objective and driving results than the specific administrative tactics you use to get there.

Who You Are (Our Ideal "A Player")

• Venturesome & Poised: You are comfortable with pressure and the "conflict" of ideas. You can handle a difficult client or a complex claim without losing your cool.
• A Status-Quo Challenger: You are always looking for a better way to do things. You aren't afraid to question existing systems if you see a way to create positive change for the agency.
• High Communication Skills: You are direct and poised, but you also care about how your message is received. You know how to tailor your words to motivate different types of people.
• Self-Reliant & Flexible: You can balance multiple projects simultaneously in a rapidly changing environment. You are a "generalist" who sees the big picture.

Why Mike Ingham State Farm?

We offer an environment for leaders who want to be invested in.

• Agency & Freedom: We don't micromanage. We provide the vision, and we give you the agency to drive results.
• A Fast-Paced Culture: If you hate being bored, you’ll love it here. The variety and challenge are constant.
• Part of the Vision: You aren't just an employee; you are a key part of our strategy to reach our agency's highest goals.