CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Kelli Ashbrook State Farm; Atlanta (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License Reimbursement

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

Kelli Ashbrook State Farm is seeking a Customer Service Representative to join her agency team in Texas. You will deliver exceptional service, answer inquiries, process policy changes, and assist with claims, ensuring accurate records and customer satisfaction.

This role offers a competitive salary, a flexible schedule, benefits such as health insurance and 401(k), and opportunities for advancement in a supportive, customer-focused environment.

Qualifications

• Excellent communication and interpersonal skills are required.
• Detail-oriented with the ability to multitask and maintain accurate records.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Customer service experience

Job description

About Our Agency

I opened my agency in 2003 after beginning my State Farm career as a Claims Adjuster. Insurance has always been a part of my life—my grandmother worked for State Farm in my hometown, and from an early age I knew I wanted to become an agent. I'm married with three teenagers, and helping families protect what matters most is something I'm passionate about both personally and professionally.

Benefits

• License Reimbursement
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance

About Our Agency

I opened my agency in 2003 after beginning my State Farm career as a Claims Adjuster. Insurance has always been a part of my life—my grandmother worked for State Farm in my hometown, and from an early age I knew I wanted to become an agent. I'm married with three teenagers, and helping families protect what matters most is something I'm passionate about both personally and professionally.

Giving back to the community is important to me. I'm actively involved with local schools, foundation boards, the Chamber of Commerce, and other community organizations. Building strong relationships and making a positive impact extends far beyond the walls of our office.

Our agency offers health benefits, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and providing the support and resources needed to build a successful, long‑term career.

Our culture is built around exceptional customer service, teamwork, and doing what's right for our customers. I'm looking for someone who is motivated, competitive, and passionate about helping people. The ideal candidate enjoys building relationships, isn't afraid to ask for referrals, and is driven to succeed while always putting the customer experience first.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kelli Ashbrook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year