Customer Service Representative - State Farm Agent Team Member

Lauren Lee - State Farm Agent; Ashburn (VA); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Zusammenfassung

Lauren Lee - State Farm Agent in Ashburn, VA is seeking a Customer Service Representative to deliver exceptional customer experiences, assist with policy changes, and coordinate with the agency team to support the community.

The role emphasizes attention to detail, reliable service, and growth within a fast-moving insurance agency environment. A welcoming, goal-oriented culture with opportunities for advancement is highlighted.

Qualifikationen

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Korean preferred.

Aufgaben

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Kenntnisse

Customer service

Communication

Multitasking

Korean

Jobbeschreibung

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

About our agency

I opened my agency in 2020 after working as a financial advisor, bringing a strong background in planning, guidance, and long-term relationship building into agency ownership. I’m a parent to two boys and know this community well, which helps shape the practical, personal approach we take with our customers. Our team includes four members who are focused, motivated, and committed to delivering consistent results.

We offer a 401k and PTO to support our team, and our office culture is driven and goal-oriented. We’re looking for someone who is motivated, dependable, and eager to grow in a fast-moving environment. If you take pride in working hard and pushing yourself to improve, this is a place where your effort will be recognized and rewarded.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Lauren Lee - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Korean preferred.