Customer Service Representative - State Farm Agent Team Member

Jimmy Stewart - State Farm Agent; Vestavia Hills (AL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

License Paid by Agency

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Jimmy Stewart - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to our community in Vestavia Hills, AL. You will handle inquiries, build relationships with clients, and collaborate with the agent team to meet community needs.

The role emphasizes accuracy, responsiveness, and a friendly, proactive approach to help residents manage their insurance and financial goals.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• License Paid by Agency


• Simple IRA


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY

I opened my agency in 2005 and currently lead a close-knit team of three. State Farm has been part of my life for a long time, my father was a State Farm agent, and after working in State Farm Claims myself, I knew I wanted to follow in his footsteps and eventually open an agency of my own. I’m a proud graduate of the University of Alabama, married, and have three children and one grandson. Outside of work, I love spending time outdoors and being in nature.

Giving back is important to us, and our agency looks for opportunities to support the community throughout the year. We’ve partnered with other local businesses on events and fundraising efforts benefiting women affected by domestic violence.

Our agency offers health benefits, a Simple IRA retirement plan, standard paid holidays, and licensing costs paid up front. We also prioritize work-life balance and do our best to provide flexibility and accommodate scheduling needs when necessary.

Our office is fun, lively, and genuinely a place where people enjoy coming to work and spending time together. I’m looking for someone who is self-motivated, driven, and understands that great results come from putting in the work. If you’re willing to take initiative, work toward ambitious goals, and want to be part of a close-knit team that enjoys what they do, we’d love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Jimmy Stewart - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.


• Answer customer inquiries and requests.


• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.


• Strong communication and interpersonal skills.


• Detail-oriented and able to multitask.


• Previous customer service experience preferred.