Customer Service Representative - State Farm Agent Team Member

Samantha Ferrell - State Farm Agent; Arden Hills (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Samantha Ferrell - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences and support the agency's growth in a collaborative, energetic environment.

You will handle inquiries, coordinate with team members, and maintain accurate records, while contributing to a community-focused insurance business that values development and advancement opportunities.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Dedicated to customer service

Strong communication

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of five. Before becoming a State Farm agent, I worked as a team member. I'm a third-generation woman business owner and a graduate of the University of St. Thomas. Outside of work, I'm a proud hockey and boy mom, foster advocate, and rescue dog owner to Stella, Sapphire, and Stoli.

Community involvement is a big part of who I am. I'm Chair of the Twin Cities North Chamber of Commerce, serve on the Ambassador Board for the White Bear Lake Chamber of Commerce, and enjoy staying active in local organizations that help strengthen our community.

Our agency offers health benefits, a 401(k), mentorship opportunities, professional development, team outings, a $250 biannual professional clothing allowance, and a family-friendly office environment. We believe in investing in our team and creating opportunities for long-term growth.

Our culture is close-knit, high-energy, and work-hard, play-hard. I'm looking for someone who is motivated, innovative, and enjoys working as part of a team. If you're a self-starter who takes initiative and wants to grow in a collaborative, supportive environment, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with Samantha Ferrell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.