Customer Service Representative - State Farm Agent Team Member

John Wood - State Farm Agent; Alma (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Wood - State Farm Agent in Alma, Arkansas, is looking for a Customer Service Representative to join their team. The role involves generating exceptional customer experiences that contribute to the success of the agency. Ideal candidates will have strong communication skills and previous customer service experience.

As a team member, you will assist customers with inquiries, process claims, and collaborate with fellow team members. The agency offers a competitive benefits package that promotes work-life balance and growth opportunities.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2015 after coming from a background in healthcare sales, and from the beginning I wanted to create an office that felt supportive, welcoming, and family-oriented. Today, our team of six works closely together, and I truly view my team as an extension of my family. We offer a competitive benefits package that includes health benefits, a Simple IRA retirement plan, a hiring bonus, and a strong commitment to work-life balance. We believe in supporting our team members both professionally and personally while providing opportunities for long-term growth and success.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with John Wood - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.