Customer Service Representative - State Farm Agent Team Member

Jordan Wiggins - State Farm Agent; West Monroe (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jordan Wiggins - State Farm Agent is seeking a Customer Service Representative Team Member to join our agency. You will deliver exceptional service, answer inquiries, assist with policy updates, and coordinate with other team members to support community members.

The ideal candidate is customer-focused, detail-oriented, and able to multitask. We offer a family-oriented workplace with opportunities for advancement, training, and a path toward agency ownership for motivated individuals.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Benefits:

• Simple IRA
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Since opening the agency in 2014, we've built a close-knit team focused on helping customers protect what matters most while creating a supportive and rewarding workplace. Before becoming an agent, I spent time as an Agent Aspirant, which helped prepare me to lead and grow a successful agency.

Born and raised in Louisiana, I'm married with three children, and family is at the center of everything I do. That same family-oriented mindset extends into our office culture. We have a younger team that genuinely enjoys working together, supports one another, and values teamwork above all else.

We're looking for someone who wants stability, embraces a family atmosphere, and is motivated to grow. The ideal candidate is a self-starter who can lead when needed, contribute as a team player, and is committed to continuous improvement. If you're looking for a long-term career and opportunities to advance, you'll find them here.

For those interested in agency ownership, mentorship and development are available. If becoming an agent is one of your long-term goals, Jordan is committed to helping team members gain the experience and knowledge needed to get there.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jordan Wiggins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.