Customer Service Representative - State Farm Agent Team Member

Cronrath Ins and Fin Svcs Inc; Pottsville (Schuylkill County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Signing bonus

Training & development

Job summary

Cronrath Ins and Fin Svcs Inc. is seeking a Customer Service Representative to support a State Farm Agent team. You will handle policy inquiries, assist with updates, and process claims while maintaining meticulous records. The role emphasizes customer care and accuracy in a fast-paced environment.

Ideal candidates are customer-focused, detail-oriented, and comfortable working with a team to meet community needs. Growth opportunities within the agency are anticipated for driven individuals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with multitasking ability.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits:

• License Reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Cronrath - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.