Customer Service Representative - Seasonal (English)

Unifin, Inc; New York (NY); Remote; USD 21,000 - 28,000; Part time

Job summary

Unifin, Inc is seeking a Banking Customer Service Representative for a seasonal role with remote-work options in the United States. You will handle inbound calls in a Financial/Banking environment with a focus on empathy and timely resolutions.

You must be fluent in English and Spanish, have at least 1 year of BPO experience, and demonstrate strong communication and problem-solving skills. High school diploma required; capable of handling escalations and remittances.

Qualifications

• At least 1 year of BPO experience.
• High school diploma or equivalent.
• Fluent in English and Spanish; strong communication skills.
• Excellent interpersonal and comprehension abilities.
• Ability to handle escalations, remittances, and disputes.
• Demonstrated probing and problem-solving skills.

Responsibilities

• Handle inbound calls and inquiries in a Financial/Bank Services environment.
• Maintain a positive, empathetic, and professional attitude; resolve service problems.
• Ensure queries are answered promptly and to the customer’s satisfaction.
• Address customer concerns via email, chat, or social channels and offer best solutions.
• Escalate complaints to the Operations Supervisor and ensure timely resolutions.

Skills

BPO experience

English and Spanish

Communication

Interpersonal skills

Problem solving

Education

High school diploma

Job description

Unifin Inc is a BPO company with multiple operations in North America, Latin America and Asia Pacific Region. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

Your role as a Banking Customer service representative - Seasonal

Responsibilities

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About You

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish

Temporary Work from Home Requirements

• At least 2.0 GHz Processor (I5, I7 & up processor)
• At least 16GB of RAM256 GB HD space with 20GB
• Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)
• Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted)Min download Speed of 10mbps and Upload 2mbps
• Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers. We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this?