Customer Service Representative - Seasonal

Unifin, Inc; Texas; Remote; USD 17,000 - 25,000; Part time

Job summary

UNIFIN is seeking a Banking Customer Service Representative (Seasonal) to handle inbound customer inquiries and complaints in a financial services setting. You will maintain a positive, empathetic demeanor while resolving issues and guiding customers through email, chat, or social channels.

This temporary remote role requires 1+ year of BPO experience, strong communication skills in English and Spanish, and the ability to escalate and resolve complex situations with careful documentation and

Qualifications

• At least 1 year of BPO experience.
• Strong customer service orientation and problem-solving ability.
• Finished high school education.
• Fluent in English and Spanish.
• Good communication and interpersonal skills.

Responsibilities

• Handle inbound calls from customers in a Financial / Bank Services environment.
• Maintain a positive, empathetic, professional attitude and resolve service problems.
• Ensure queries are answered satisfactorily and timely.
• Address concerns via email, chat, or social channels with best-fit solutions.
• Escalate complaints to the Operations Supervisor when needed and ensure resolution.
• Ensure accurate and complete information is recorded using communication methods.

Skills

BPO experience

Customer service

Bilingual English/Spanish

Communication skills

Problem-solving

Education

High school diploma

Job description

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. Are you passionate about joining a start-up company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us, and be part of our success story!

Your role as

a Banking Customer service representative (Seasonal Position),

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times. Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provide the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About You

For you to become a successful candidate for this role

• Have at least 1 year of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish

Temporary Work from Home Requirements:

Laptop: (Not Macbook or IOS)

At least 2.0 GHz Processor (I5, I7 & up processor)

At least 16 GB of RAM256 GB HD space with 20GB

Available FreeOne available USB PortUSB Headset (combo Mic and Headset with noise-canceling)

Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) with minimum download Speed of 75mbps and Upload 75mbps

Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.