Packaged Gases Customer Service Representative - LIMA

Nippon Sanso Matheson; Lima (OH); On-site; USD 32,000 - 34,000; Full time

Job summary

Nippon Sanso Matheson in the United States is seeking an inside sales clerk to drive outbound campaigns, schedule appointments, and support sales activities. You will quote and close deals when campaigns allow, and gather customer insights to inform follow-up actions across sales and marketing teams.

The role demands strong communication, the ability to work under pressure, and meticulous handling of product information and pricing requests. Office duties and showroom upkeep are also involved.

Qualifications

• High School diploma required; experience in outbound calling or sales desirable.
• Excellent customer service skills and ability to build relationships.
• Ability to work independently under pressure to meet deadlines.
• Clear and effective spoken communication for customers and staff.
• Basic math for pricing and quotes.
• Ability to learn Nippon Sanso Matheson’s products and systems.

Responsibilities

• Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
• Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
• Probes and identifies problematic situations/opportunities that could protect or yield new business for Nippon Sanso Matheson and communicates the information to the appropriate function for follow up.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Manages requests for products, price and technical information.
• Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Maintains showroom cleanliness by procedures set forth by management.
• Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
• Tracks result of outbound campaign efforts.
• Backs up inbound customer service, as needed.
• Comply with all DOT and OSHA regulations.
• Ensure all safety rules are strictly observed.
• Perform other projects and duties as assigned

Skills

Outbound calling/inside sales

Customer service

Communication skills

Independent work

Microsoft Office proficiency

Education

High School Diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

JOB SUMMARY

Manages sales campaigns with the intent of either schedulingappointments for sales to improve sales productivity or by gaining business viadirect quote/follow up. Assesses customer satisfaction with MTG products andservices via conducting surveys and provides insights for addressing customerconcerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing andCustomer Service.

Essential Function

• 1. Place outbound calls with the prime purpose of schedulingappointments for sales with new or existing customers, notifying sales ofcommitted appointment times and then following up with a courtesy call to determinecustomer satisfaction/needs.
• 2. Provides quotes or completes the sale, if campaignappropriate to directly gain new business.
• 3. Probes and identifies problematicsituations/opportunities that could protect or yield new business for MTG and communicatesthe information to the appropriate function for follow up.
• 4. Restocks store merchandise as needed. Arranges stock onshelves or racks in sales area and keeps merchandise in order. Marks or ticketsmerchandise.
• 5. Manages requests for products, price and technicalinformation.
• 6. Assist in warehouse in shipping & receiving,inventory stocking, cleaning, labeling, or other tasks.
• 7. Maintains showroom cleanliness by procedures set forth bymanagement.
• 8. Identifies sources of leads and manages thepre-qualification process in collaboration with sales and corporate marketing.
• 9. Tracks result of outbound campaign efforts.
• 10. Backs up inbound customer service, as needed.
• 11. Comply with all DOT and OSHA regulations.
• 12. Ensure all safety rules are strictly observed.
• 13. Perform other projects and duties as assigned
• * Performs other duties as assigned
• * Complies with all policies and standards

Knowledge, Skills andAbilities

• * High School Graduate with diploma and/or prior experiencein outbound calling/inside sales, outside sales or marketing desirable.
• * Excellent customer service skills. Ability to establishand manage customer relationships
• * Ability to work independently and under some pressure tomeet deadlines.
• * Demonstrates a clear and effective speaking manner for thepurpose of explaining information to customers and employees.
• * Ability to add, subtract, multiply, and divide in allunits of measure, using whole numbers, common fractions, and decimals.
• * Ability to learn MTG's business/producttypes/organization/transaction systems
• * Excellent Telephone Communications Skills
• * Excellent Organizational Skills
• * Intermediate level knowledge of Microsoft Office applications(Word, Excel, Outlook E-mail)

Physical Demands

StationaryPosition - FREQUENTLY
Move/Traverse- OCCASIONALLY
StationaryPosition/Seated - FREQUENTLY
Transport/Lifting- FREQUENTLY
Transport/Carrying- FREQUENTLY
ExertingForce/Pushing - OCCASIONALLY
ExertingForce/Pulling - OCCASIONALLY
Ascend/Descend- OCCASIONALLY
Balancing -OCCASIONALLY
PositionSelf/Stooping - OCCASIONALLY
PositionSelf/Kneeling - OCCASIONALLY
PositionSelf/Crouching - OCCASIONALLY
PositionSelf/Crawling OCCASIONALLY
Reaching -FREQUENTLY
Handling -FREQUENTLY
GraspingFREQUENTLY
Feeling -RARELY
Communicate/Talking- CONSTANTLY
Communicate/Hearing- CONSTANTLY
RepetitiveMotions - FREQUENTLY
Coordination- OCCASIONALLY

Travel Requirement: None

Pay range: $23-25

The Company is an Equal Opportunity Employer that complieswith the laws and regulations set forth under EEOC. All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,sexual orientation, gender identity, national origin, disability or protectedveteran status. EOE AAM/F/VET/Disability.