Customer Service Representative (Sales)

Ubiquity; Omaha, Northern (NE, KY); Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Ubiquity in Omaha, NE is seeking a Customer Service Representative (Sales) to support contract renewals, resolve issues, and educate customers about energy options.

You will turn calls into sales, build strong customer relationships, and collaborate with teams to offer pricing options while delivering empathetic, business-level communication daily.

Competenze

• Six months of call center customer service experience
• High school diploma or equivalent
• Experience in customer retention or sales
• Ability to de-escalate customers professionally
• Experience reviewing accounts using a CRM system
• Excellent verbal and written communication skills
• Strong probing-question and problem-resolution skills
• Ability to follow instructions for customer-resolution tasks
• Ability to perform in high-pressure environment while maintaining a positive interaction
• Intermediate PC navigation skills while delivering service
• Business-level English proficiency
• Background in energy industry preferred
• Flexibility to work weekends, overnights, holidays, or extra shifts

Mansioni

• Deliver a customer-obsessed experience with customer satisfaction as the top priority
• Negotiate with customers to renew contracts and retain business
• Improve retention through effective problem-solving and pricing options
• Convert calls into sales and enrollments into plan changes
• Identify customer needs, clarify information, research issues, and provide effective solutions
• Explain procedures, answer questions, and provide accurate information to customers
• Resolve customer issues the same day, and no later than 24 hours
• Listen carefully to understand each customer's question or concern
• Follow through on commitments and deliver on what you say you will do
• Show empathy and respect in every customer interaction
• Educate customers so they can make informed decisions about their energy

Conoscenze

Customer service

Sales

Communication

Problem solving

Active listening

De-escalation

Formazione

High school diploma or equivalent

Strumenti

CRM system

Descrizione del lavoro

We're Hiring: Customer Service Representative (Sales)!

Position Summary

The Customer Care Representative is a customer-obsessed professional who supports the Program by retaining and renewing customer contracts, resolving concerns, and educating customers so they can make informed decisions about their energy. This role plays a direct part in driving customer retention and satisfaction through every interaction.

Key Responsibilities

• Deliver a customer-obsessed experience, making customer satisfaction the top priority in every interaction.
• Negotiate with customers to renew contracts and retain business.
• Continuously improving customer relations and retention through effective problem-solving and pricing options.
• Convert an assigned percentage of calls into sales and enrollments into plan changes.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Explain procedures, answer questions, and provide accurate information to customers.
• Resolve customer issues the same day, and no later than within 24 hours.
• Listen carefully to fully understand each customer's question or concern.
• Follow through on commitments and deliver on what you say you will do.
• Show empathy and respect in every customer interaction.
• Educate customers so they can make informed decisions about their energy.

Requirements

• Minimum of six (6) months of call center customer service experience.
• High school diploma or equivalent required.
• Experience in customer retention or sales.
• Ability to de-escalate customers in an emotional or irate state, remaining calm and professional under pressure.
• Experience reviewing accounts using a Customer Relationship Management (CRM) system.
• Excellent verbal and written communication skills.
• Strong probing-question and problem-resolution skills.
• Ability to follow instructions for specific customer-resolution tasks.
• Ability to perform in a high-pressure environment while maintaining a positive customer interaction.
• Intermediate proficiency with PC navigation while delivering excellent customer service.
• Ability to read, write, speak, and understand English at a business level.
• Background in the energy industry preferred.
• Flexibility to work a variety of shifts, including weekends, overnights, holidays, or extra shifts as needed to meet business demands.