Customer Service Rep/ Senior Customer Service Rep

New Mexico Gas Company; Gallup (NM); On-site; USD 43,000 - 61,000; Full time

Job summary

New Mexico Gas Company is seeking a Customer Service Rep in Gallup, NM to provide friendly, solutions-focused support and build trust with customers. The Senior level adds more responsibilities and experience.

The role involves billing, inquiries, and service requests across multiple channels, with a focus on accurate account management and customer satisfaction. Drive responsibilities and adherence to safety standards are expected.

Qualifications

• High school diploma or GED required.
• Valid driver's license with acceptable driving record.
• 1 year of related experience for the Customer Service Rep position; 3 years for Senior role.
• Cashiering experience; Spanish fluency; experience in utility operations preferred.

Responsibilities

• Handle billing, outbound calling, inbound calls, account adjustments, and service requests.
• Resolve inquiries and complaints professionally via in-person, phone, or email interactions.
• Provide courteous customer service and guidance on energy usage and rate options.

Skills

Customer service

Cashiering

Debt collections

Call handling

Education

High school diploma or GED

Job description

This position will be open to internal and external applicants and will close on Wednesday, October 21, 2026.

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service?As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.


• Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.


• Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.

*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

A high school diploma or GED

A valid driver's license and meet the acceptable driving record requirements of the company.

Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.

Senior Customer Service Rep: 3 years of related experience

Preferences: Cashiering experience; fluent in spanish; experience in utility operations

Working Conditions

Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.