Customer Service and Sales Representative

NXTWave Financial; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Growth opportunities

Training & mentorship

Full-time scheduling

Job summary

NXTWave Financial in Kissimmee, FL seeks a motivated Customer Service & Sales Representative to deliver outstanding support and drive growth through sales conversations. You will handle inbound/outbound communications, educate customers on products, build relationships, and collaborate with internal teams to ensure a positive experience.

A fast-paced environment and problem-solving mindset are valued. We offer competitive pay, incentives, ongoing training, and a supportive team culture with

Qualifications

• Experience in customer service, sales, retail, hospitality, or call center preferred.
• Strong communication and interpersonal skills.
• Able to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Coachable and eager to learn.
• Comfortable speaking with customers and handling objections.

Responsibilities

• Provide outstanding customer service and support to new and existing customers.
• Handle inbound and outbound customer communications via phone, email, and text.
• Educate customers on products, services, and promotions.
• Identify customer needs and recommend appropriate solutions.
• Build and maintain strong customer relationships.
• Resolve customer concerns in a professional and timely manner.
• Accurately document customer interactions and account updates.
• Meet individual and team performance goals.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

Customer service

Sales

Communication

Interpersonal skills

Multitasking

Organized

Coachable

Job description

We are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth

.The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you

.

Responsibilities

• Provide outstanding customer service and support to new and existing customers
• Handle inbound and outbound customer communications via phone, email, and text
• Educate customers on products, services, and promotions
• Identify customer needs and recommend appropriate solutions
• Build and maintain strong customer relationships
• Resolve customer concerns in a professional and timely manner
• Accurately document customer interactions and account updates
• Meet individual and team performance goals
• Collaborate with internal teams to ensure a positive customer experience

Qualifications

• Previous customer service, sales, retail, hospitality, or call center experience preferred
• Strong communication and interpersonal skills
• Comfortable speaking with customers and handling objections
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude with a strong work ethic
• Coachable and eager to learn

What We Offer

• Competitive pay plus performance-based incentives
• Growth and advancement opportunities
• Ongoing training and mentorship
• Supportive and team-oriented environmentFull-time scheduling options