Customer Service Representative - REMOTE (Temporary Position)

Working Solutions; Town of Texas (WI); Remote; USD 19,000 - 25,000; Full time

Job summary

A customer support service is looking for candidates for an entry-level position to assist clients with a popular tax software. This role involves guiding customers through the software, answering questions, and helping them retrieve prior returns. No prior tax experience is necessary, as education classes will be provided. The position can be either part-time or full-time and is remote, allowing you to work from home while maintaining a human connection with customers.

Qualifications

• Strong communication skills.
• Ability to guide customers through software.
• Willingness to learn and adapt.

Responsibilities

• Support customers with tax software queries.
• Assist with account questions and finding prior returns.
• Provide support via phone and chat.

Skills

Customer service

Communication

Remote support

Job description

In this entry-level role, you'll support a popular tax software's customers by guiding them through the software, answering account questions, and helping them find prior returns —no previous tax experience required; education classes provided.You will assist customers via various support channels including phone support with video chat capability and traditional chat support. If you love working from home and enjoy real human connection, this role might be perfect for you!

** This is a temporary role through tax day (April 15, 2026) that can be part-time or full-time**