Remote Customer Service Representative -Phone/Email/Chat- $17 Virtual

MSCCN; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Laptop provided

Fully remote

Job summary

Infinite Computer Solutions is hiring a Customer Service Representative for a fully remote role. You’ll handle inquiries across multiple channels, adhere to performance metrics, and use CRM tools in a fast-paced contact centre environment.

Qualified candidates will have strong communication skills, prior call center experience, and the ability to multitask while delivering high‑quality support. A background check is required, and a laptop is provided for this W2 position.

Qualifications

• Strong verbal and written communication skills.
• Experience in inbound and outbound call center environments.
• Proficiency with CRM systems and basic computer applications.
• Ability to multitask across multiple communication channels.
• Strong problem-solving and issue-resolution skills.
• Ability to follow detailed instructions and procedures.
• Self-driven with strong research and resource utilization skills.
• Customer-focused with a positive, professional tone.
• High reliability and strong attention to detail.

Responsibilities

• Meet attendance, schedule adherence, quality, and performance metrics (NPS, resolution rates).
• Operate CRM tools, telephony systems, and other customer support platforms.
• Record all customer interactions in CRM/case systems per guidelines.
• Handle inbound/outbound calls and respond to chats, emails, and other channels.
• Resolve customer issues or escalate as needed with high service quality.
• Apply coaching and feedback to improve performance and call handling.
• Follow SOPs, stay updated on policies, and use knowledge bases.
• Encourage use of electronic/self-service channels where applicable.
• Maintain strict schedule adherence and reliable attendance.
• Perform other related duties as assigned.

Skills

Verbal & Written Skills

Call Center Experience

CRM Proficiency

Multitasking

Problem Solving

Instruction Adherence

Research & Resourcefulness

Customer Focus

Reliability & Attention to Detail

Job description

• This position is open to CONUS states, except for CA (updated 9/23/26 per the employer)
• The position is fully remote.
• Background check required.
• Rotational shifts (Performance based 8 hours shift will be designated)
• Shifts are between 5am-5pm PST.
• The pay for this role is $17 per hour.
• This is a W2 position.
• 100 positions are available!
• A laptop is provided.
• Targeted start date: 10/19/2026

Customer Service Representative – Remote

Overview

Infinite Computer Solutions is a global technology solutions and services provider specializing in digital transformation, IT consulting, application management, and business process outsourcing. The company partners with leading enterprises across industries such as healthcare, telecom, and technology to deliver scalable, customer‑centric solutions. With a strong focus on innovation, quality, and operational excellence, Infinite enables organizations to enhance customer experience and drive business efficiency.

The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards.

Key Responsibilities

• Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and resolution rates.
• System Usage: Efficiently operate CRM tools, telephony systems, and other customer support platforms.
• Documentation: Accurately record all customer interactions in CRM or case management systems following client guidelines.
• Multichannel Support: Manage inbound/outbound calls while responding to chats, emails, and other communication channels in a timely manner.
• Issue Resolution: Resolve customer issues efficiently or elevate when necessary, ensuring high service quality.
• Continuous Improvement: Apply coaching and feedback from supervisors and quality analysts to improve performance and call handling.
• Policy Compliance: Follow SOPs, maintain knowledge of updated policies, and use internal knowledge bases effectively.
• Digital Adoption: Encourage customers to use electronic/self‑service channels where applicable.
• Attendance & Discipline: Maintain strict schedule adherence and reliable attendance.
• Additional Duties: Perform other related tasks as assigned.

#LI-Remote

Additional Qualifications/Responsibilities

• Strong verbal and written communication skills
• Experience in inbound and outbound call center environments
• Proficiency with CRM systems and basic computer applications
• Ability to multitask across multiple communication channels
• Strong problem-solving and issue-resolution skills
• Ability to follow detailed instructions and procedures
• Self-driven with strong research and resource utilization skills
• Customer-focused with a positive, professional tone
• High reliability and strong attention to detail

Technical Requirements (Mandatory)

• Hardwired Ethernet internet connection (Wi‑Fi not accepted)
• Minimum internet speed: 100 Mbps download / 20 Mbps upload (higher recommended for stability)