Customer Service Specialist I

Foundation Finance Company, LLC; Rothschild (WI); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Day-one Health Benefits

401(k) with company match

Paid Sick and Volunteer Time Off

Paid Parental Leave Options

Job summary

Foundation Finance Company, LLC is seeking a Customer Service Specialist I based in Rothschild, Wisconsin. The role involves responding to customer inquiries, resolving issues through effective communication, and ensuring customer satisfaction. The ideal candidate should possess strong computer skills, a professional phone presence, and the ability to handle stressful conversations diplomatically. This full-time position offers a pay range of $18.00 - $19.00 per hour. Benefits include health coverage from day one and 401(k) enrollment.

Qualifications

• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must handle stressful conversations with tact and diplomacy.

Responsibilities

• Respond to customer service inquiries to troubleshoot problems.
• Handle incoming calls regarding customer account questions.
• Process routine over the phone payments for customers.
• Advise customers on available resources.

Skills

Professional phone presence

Excellent verbal communication skills

Strong typing skills

Strong attention to detail

Strong persuasion and negotiation skills

Education

Associate's degree in business, finance, communication, marketing or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Service Specialist I Description & Duties:

The expectations of this role are to respond to customer service inquiries to troubleshoot problems, provide requested information, and handle complaints regarding the organization's products or services.

Pay Range: USD $18.00 - USD $19.00 /Hr.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Handles incoming calls regarding customer account questions and performs callbacks on accounts as required.
• Processes routine over the phone payments for customers.
• Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one‑call resolutions.
• Assists with other department administrative tasks that may include working reports, emails, and/or in‑office tasks.
• Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience.
• Strong computer skills including Word, Excel, Internet, email.
• Professional phone presence and excellent verbal and written communication skills.
• Strong persuasion and negotiation skills.
• Able to handle stressful conversations with tact and diplomacy to yield the desired results.
• Strong typing skills.
• Strong attention to detail.
• Two evening shifts per week, 12pm‑9pm CST and 10am‑7pm CST and one Saturday shift every 5 weeks.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work certified company since 2017, is a fast‑growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer‑focused financing options.

Available Benefits include:

• Day‑one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day‑one.
• Paid, Sick and Volunteer Time Off.
• Paid Parental Leave Options.
• Employer Paid Life and Disability.
• Wellbeing on Demand Program.
• Flexible Work Environment with a casual dress code.

*Employment status (full‑time or part‑time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please review our benefits.

These benefits are designed to support our employees in their professional growth, health, and overall well‑being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work Disclaimer

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.