Customer Service Representative REMOTE!

Lensa; San Antonio (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Viewer Experience Advocate to enhance viewer interactions and support various products. This fully remote entry-level position requires strong customer service skills and technical expertise in streaming services. Join a dynamic team and help drive viewer satisfaction and loyalty.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Disability benefits

Transportation benefits

Employee Assistance Program (EAP)

Leave benefits

Qualifications

• At least one year of customer service experience.
• Strong communication skills, both written and verbal.
• Familiarity with digital streaming services and devices.

Responsibilities

• Provide assistance to viewers via phone and chat regarding account management.
• Recommend Streaming products during viewer interactions.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Help desk support

Familiarity with Outlook

Familiarity with Chrome

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Google Docs

Job description

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Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be crucial as you address viewer needs, recommend suitable products, and embrace new challenges.

Your understanding of network functionality and familiarity with common streaming devices will help provide support to our viewers. You will resolve technical queries and ensure a seamless streaming experience.

This role offers a chance to demonstrate your commitment to superior customer service, driving viewer satisfaction and loyalty.

The position involves supporting multiple products, systems, and regions. We value adaptability, cross-functional skills, and a global mindset. Streaming is committed to diversity and inclusion; applicants from all backgrounds are encouraged to apply.

Responsibilities

1. Provide assistance to viewers via phone and chat regarding account management, billing, content questions, and navigation.
2. Recommend Streaming products during viewer interactions.
3. Perform other duties as assigned.

Skills

Customer service, call center experience, familiarity with Outlook, Chrome, help desk support.

Additional Qualifications

• High school diploma or GED, with at least one year of customer service experience.
• Proficiency in Windows, Microsoft Office, and Google Docs.
• Strong communication skills, both written and verbal.
• Excellent typing, phone, and navigation skills.
• Good comprehension and documentation skills.
• Familiarity with digital streaming services and devices.
• Positive attitude, adaptability, professionalism, and time management skills.
• Accountability and willingness to work 365 days including holidays, with reliable transportation.

Experience Level

Entry Level

Pay and Benefits

The pay range is $17.75 per hour.

Requirements

Eligibility for benefits such as medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, EAP, and leave, subject to eligibility and plan specifics.

Workplace Type

Fully remote.

Application Deadline

May 23, 2025.

About TEKsystems

TEKsystems provides business and technology services, helping clients transform and unlock value through strategy, design, and operations. With 80,000 employees serving over 6,000 clients, including 80% of the Fortune 500, we foster a diverse, inclusive environment. TEKsystems is part of Allegis Group.