Customer Service Representative REMOTE!

Lensa; San Antonio (TX); Remote; Full time

Job summary

Lensa is seeking a Viewer Experience Advocate to enhance brand image through viewer interactions. This entry-level role involves supporting viewers with technical queries, ensuring a seamless streaming experience, and demonstrating commitment to customer service. Ideal candidates will possess strong communication skills and familiarity with digital streaming services.

Benefits

Medical, dental, vision

401(k) plan

Paid time off

Employee Assistance Program

Qualifications

• High school diploma or GED and at least one year of customer service experience.
• Proficiency in Windows OS, Microsoft Office, and Google Docs.
• Strong communication skills, both written and verbal.

Responsibilities

• Assist viewers via phone and chat with account management and content questions.
• Recommend Streaming products during viewer interactions.
• Perform other duties as assigned.

Skills

Customer service experience

Communication skills

Typing skills

Attention to grammar

Comprehension skills

Familiarity with streaming services

Time management skills

Adaptability

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

Google Docs

Job description

Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

Description

We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate, you will play a vital role in enhancing our brand image through viewer interactions. Your technical expertise will help address viewer needs, recommend suitable products, and embrace new challenges.

Your understanding of network functionality and familiarity with streaming devices will be essential in providing support to our viewers, resolving technical queries, and ensuring a seamless streaming experience.

This role offers the opportunity to demonstrate your commitment to excellent customer service, driving viewer satisfaction and loyalty.

The position involves supporting multiple products, systems, and regions. We value adaptability, cross-functional skills, and a global mindset. Streaming is committed to diversity and inclusion, encouraging applicants from all backgrounds to apply.

Responsibilities

1. Assist viewers via phone and chat with account management, billing, content questions, and navigation.
2. Recommend Streaming products during viewer interactions.
3. Perform other duties as assigned.

Skills & Qualifications

• High school diploma or GED and at least one year of customer service experience.
• Proficiency in Windows OS, Microsoft Office, and Google Docs.
• Strong communication skills, both written and verbal.
• Excellent typing, phone, and navigation skills.
• Attention to proper grammar, punctuation, and spelling.
• Good comprehension and documentation skills.
• Familiarity with digital streaming services and devices.
• Positive attitude and adaptability.
• Effective communication and time management skills.
• Ownership mindset and accountability.
• Willingness to work 365 days a year, including holidays, with 24-hour support availability.
• Dependable transportation access.

Additional Details

• Experience Level: Entry Level
• Pay: $17.75/hr
• Workplace: Fully remote
• Application Deadline: May 23, 2025

Benefits

• Medical, dental, vision
• Critical Illness, Accident, Hospital coverage
• 401(k) plan
• Life Insurance
• Disability insurance
• HSA
• Transportation benefits
• Employee Assistance Program
• Paid time off

About TEKsystems

TEKsystems is a leader in business and technology services, helping clients accelerate transformation. With a team of 80,000+ working globally, we deliver solutions that unlock business value. We are committed to diversity and making a positive impact in communities. TEKsystems is part of Allegis Group.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.