Outbound Customer Service Representative (Remote)

ABC Legal Services; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

ABC Legal Services is seeking a Docketly Support Specialist to join their team. The role involves learning to schedule attorneys for hearings and providing exceptional customer support. Candidates should possess strong communication and problem-solving skills, thrive in a fast-paced environment, and be eager to grow with the company.

Benefits

Comprehensive Medical, Dental Vision Coverage

401K plan with company matching

Transit benefits

Excellent growth opportunities

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong analytic capability to transform data into insight.

Responsibilities

• Learn to schedule attorneys for hearings using scripted dialogue.
• Meet or exceed specific set goals and metrics.
• Participate in daily stand-up meetings with the team.

Skills

Problem-solving

Communication

Analytical skills

Technical savviness

Job description

Position Overview:

Docketly is an appearance counsel provider, covering simple creditors rights hearings. We find attorneys to stand-in on short, procedural hearings. We are looking for a team player that can roll up their sleeves and learn from the bottom up, and be able to pick up multiple job duties quickly, and efficiently. We are looking for critical thinkers who are self-starters and are natural born leaders!

Key Responsibilities:

• Learn how we deliver scripted dialogue to schedule attorneys for hearings
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Qualifications:

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Being a Docketly employee means:

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities
• Starting Pay: $15.00 to 17.00 per hour

People who should apply for our Docketly Support Specialist (Sales):

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills.