Customer Service Representative-PT Portico

PORTERS OF LOUISIANA; Shreveport (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter's Cleaners is seeking a friendly, detail-oriented Customer Service Representative to join our team. You will greet customers, assist with dry cleaning orders, tag items, and ensure accuracy of service information, while handling payments at the POS and communicating order status.

Working on site, you’ll help maintain a clean front counter, manage packing of completed orders, and support customers with inquiries and service details. Training and advancement opportunities are available.

Qualifications

• Experience in customer service or retail is a plus.
• Excellent verbal communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Basic math and computer skills.
• Strong attention to detail and ability to multitask.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing and other items for dry cleaning or laundry service.
• Review orders with customers and ensure accurate information is collected.
• Answer phone calls and assist with inquiries regarding services, pricing, and order status.
• Operate the POS system to process payments and issue receipts.
• Inspect garments for special care needs, damage, or stains; notate on ticket.
• Handle customer complaints or concerns and escalate to management as needed.
• Maintain a clean and organized front counter area.
• Assist with packaging completed orders and notifying customers when orders are ready.
• Perform basic opening and closing duties as required.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Attendance

Tools

POS system

Basic computer skills

Job description

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter's Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner
• Receive, tag, and log clothing and other items for dry cleaning or laundry service
• Review orders with customers and ensure accurate information is collected
• Answer phone calls and assist with inquiries regarding services, pricing, and order status
• Operate the point-of-sale (POS) system to process payments and issue receipts
• Inspect garments for special care needs, damage, or stains; notate on ticket
• Handle customer complaints or concerns and escape issues to management as needed
• Maintain a clean and organized front counter area
• Assist with packaging completed orders and notifying customers when orders are ready
• Perform basic opening and closing duties as required

Qualifications

• Previous experience in customer service or retail is a plus
• Excellent verbal communication and interpersonal skills
• Ability to stand for extended periods and lift up to 25 lbs
• Basic math and computer skills
• Basic knowledge of filing systems
• Strong attention to detail and ability to multitask
• Punctual and dependable work ethic

Work Schedule

Monday - Saturday/hours of operation

Must be available to work Saturdays or holidays, if needed