Customer Service RepresentativePT Portico

Porters of Louisiana; Shreveport (LA); In loco; USD 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Descrizione del lavoro

Porter’s Cleaners is seeking a friendly, detail-oriented Customer Service Representative to join our team. You will provide excellent customer service, handle garments with care, and guide customers through the dry cleaning process from start to finish.

Responsibilities include greeting customers, tagging and logging items, handling payments with the POS system, and ensuring accurate order details. The role requires standing for long periods and the ability to lift up to 25 lbs, with

Competenze

• Experience in customer service or retail is a plus.
• Excellent verbal communication and interpersonal skills.
• Able to stand for extended periods and lift up to 25 lbs.
• Basic math and computer skills.
• Basic knowledge of filing systems.
• Strong attention to detail and multitasking.
• Punctual and dependable work ethic.

Mansioni

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing and other items for dry cleaning or laundry service.
• Review orders with customers and ensure accurate information is collected.
• Answer phone calls and assist with inquiries regarding services, pricing, and order status.
• Operate the point-of-sale (POS) system to process payments and issue receipts.
• Inspect garments for special care needs, damage, or stains; notate on ticket.
• Handle customer complaints or concerns and escalate issues to management as needed.
• Maintain a clean and organized front counter area.
• Assist with packaging completed orders and notifying customers when orders are ready.
• Perform basic opening and closing duties as required.

Conoscenze

Customer service

Verbal communication

POS system

Detail oriented

Strumenti

POS software

Descrizione del lavoro

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

• Greet and assist customers in a courteous and professional manner
• Receive, tag, and log clothing and other items for dry cleaning or laundry service
• Review orders with customers and ensure accurate information is collected
• Answer phone calls and assist with inquiries regarding services, pricing, and order status
• Operate the point-of-sale (POS) system to process payments and issue receipts
• Inspect garments for special care needs, damage, or stains; notate on ticket
• Handle customer complaints or concerns and escalates issues to management as needed
• Maintain a clean and organized front counter area
• Assist with packaging completed orders and notifying customers when orders are ready
• Perform basic opening and closing duties as required

Qualifications:

• Previous experience in customer service or retail is a plus
• Excellent verbal communication and interpersonal skills
• Ability to stand for extended periods and lift up to 25 lbs
• Basic math and computer skills
• Basic knowledge of filing systems
• Strong attention to detail and ability to multitask
• Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation Must be available to work Saturdays or holidays, if needed