Customer Service RepresentativeLine Ave

Porters of Louisiana; Shreveport (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter’s Cleaners in Shreveport, LA is seeking a friendly Customer Service Representative to handle inquiries, process orders, and ensure customer satisfaction throughout the garment cleaning process.

This role emphasizes courteous communication, accuracy in logging items, and reliable front-counter service, with opportunities for advancement and training.

Join a team that values attention to detail and teamwork, and enjoy a positive work environment with growth possibilities.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong attention to detail and ability to multitask.
• Punctual and dependable work ethic.
• Basic math and computer skills.
• Experience in customer service or retail is a plus.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing for dry cleaning or laundry.
• Review orders with customers to confirm details.
• Answer phones and assist with service inquiries.
• Operate POS to process payments and issue receipts.
• Inspect garments for care needs and note issues.
• Handle complaints and escalate when needed.
• Maintain a clean, organized front counter.
• Assist with packaging completed orders and notifying customers.
• Perform opening and closing duties as required.

Skills

Verbal communication

Attention to detail

Multitasking

Punctuality

Customer service

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter’s Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

• · Greet and assist customers in a courteous and professional manner
• · Receive, tag, and log clothing and other items for dry cleaning or laundry service
• · Review orders with customers and ensure accurate information is collected
• · Answer phone calls and assist with inquiries regarding services, pricing, and order status
• · Operate the point-of-sale (POS) system to process payments and issue receipts
• · Inspect garments for special care needs, damage, or stains; notate on ticket
• · Handle customer complaints or concerns and escalated issues to management as needed
• · Maintain a clean and organized front counter area
• · Assist with packaging completed orders and notifying customers when orders are ready
• · Perform basic opening and closing duties as required

Qualifications:

• · Previous experience in customer service or retail is a plus
• · Excellent verbal communication and interpersonal skills
• · Ability to stand for extended periods and lift up to 25 lbs
• · Basic math and computer skills
• · Basic knowledge of filing systems
• · Strong attention to detail and ability to multitask
• · Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation Must be available to work Saturdays or holidays, if needed