PT Customer Service Representative-Southfield

PORTERS OF LOUISIANA; Shreveport (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

Porter's Cleaners in Shreveport, LA is seeking a friendly, detail-oriented Customer Service Representative to join our team. This role focuses on delivering excellent service, handling garments with care, and ensuring customer satisfaction throughout the cleaning process.

You will greet customers, log items, review orders, answer inquiries about services and pricing, and operate the POS system. Basic math and computer skills are helpful.

Qualifications

• Customer service or retail experience preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Basic math and computer skills.
• Basic knowledge of filing systems.
• Strong attention to detail and ability to multitask.
• Punctual and dependable work ethic.

Responsibilities

• Greet and assist customers in a courteous and professional manner.
• Receive, tag, and log clothing and other items for dry cleaning or laundry service.
• Review orders with customers and ensure accurate information is collected.
• Answer phone calls and assist with inquiries regarding services, pricing, and order status.
• Operate the POS system to process payments and issue receipts.
• Inspect garments for special care needs, damage, or stains; notate on ticket.
• Handle customer complaints or concerns and escalate issues to management as needed.
• Maintain a clean and organized front counter area.
• Assist with packaging completed orders and notifying customers when orders are ready.
• Perform basic opening and closing duties as required.

Skills

Customer service

Verbal communication

Multitasking

Punctuality

Stand for long periods

Job description

Benefits:

• Employee discounts


• Free uniforms


• Opportunity for advancement


• Training & development

Job Summary:

We are seeking a friendly, detail-oriented, and reliable Customer Service Representative to join our team at Porter's Cleaners, a professional dry cleaning establishment. This position is responsible for providing excellent customer service, handling garments with care, and ensuring customer satisfaction throughout the garment cleaning process.

Key Responsibilities:

• Greet and assist customers in a courteous and professional manner


• Receive, tag, and log clothing and other items for dry cleaning or laundry service


• Review orders with customers and ensure accurate information is collected


• Answer phone calls and assist with inquiries regarding services, pricing, and order status


• Operate the point-of-sale (POS) system to process payments and issue receipts


• Inspect garments for special care needs, damage, or stains; notate on ticket


• Handle customer complaints or concerns and escalate issues to management as needed


• Maintain a clean and organized front counter area


• Assist with packaging completed orders and notifying customers when orders are ready


• Perform basic opening and closing duties as required

Qualifications:

• Previous experience in customer service or retail is a plus


• Excellent verbal communication and interpersonal skills


• Ability to stand for extended periods and lift up to 25 lbs


• Basic math and computer skills


• Basic knowledge of filing systems


• Strong attention to detail and ability to multitask


• Punctual and dependable work ethic

Work Schedule:

Monday - Saturday/hours of operation

Must be available to work Saturdays or holidays, if needed