Customer Service Representative - PT

Kansas City Aviation Center Inc; Olathe (KS); On-site; USD 17,000 - 22,000; Part time

Job summary

Kansas City Aviation Center Inc. is seeking a part-time Customer Service Representative to serve customers at the front desk, process paperwork, handle cash, and support flight operations.

The role involves greeting pilots and passengers, answering phones, and coordinating with aviation departments to meet customer needs. You will balance cash, process fuel and merchandise sales, and manage daily logs during Saturday shifts from 7:00 AM to 1:00 PM.

Qualifications

• Must be at least 16 years old.
• Working on High School education, or equivalent.
• Able to work evenings and weekends and holidays.

Responsibilities

• Greet pilots and passengers and direct them to the appropriate place/person.
• Handle all incoming telephone calls.
• Communicate with aviation departments to assist with customer requests.
• Accept materials or deliveries brought to the front lobby.
• Process fuel and oil purchases.
• Maintain counter tickets.
• Process flight merchandise sales.
• Process credit card purchases.
• Balance cash register totals and daily fuel sheet logs at end of shift.

Skills

Interpersonal skills

Oral and written communication

Organizational skills

Ability to work with limited guidance

Customer service mindset

Attention to detail

Education

High School education or equivalent

Tools

Office machinery

Job description

Schedule

Saturdays 7:00 AM - 1:00 PM

Position Summary

The part‑time Customer Service Representative, under the direction of the Customer Service Manager, is responsible for initial customer contacts as well as processing of paperwork, documenting revenue transactions (aviation fuel and oil purchases, and flight merchandise sales). Representative also handles cash, answers telephones and directs Line Service on movement of aircraft.

Principle Duties and Responsibilities

• Greeting pilots and passengers and directing them to the appropriate place/person
• Handling all incoming telephone calls
• Communicating with all aviation departments to assist with customer requests
• Accepting materials or deliveries brought to the front lobby
• Processing fuel and oil purchases
• Maintaining counter tickets
• Processing flight merchandise sales
• Processing credit card purchases
• Balancing cash register totals and daily fuel sheet logs at the end of each shift

Requirements

Qualifications

Knowledge, Training, and Experience

• Must be at least 16 years old
• Working on High School education, or equivalent
• Able to work evenings and weekends and holidays

Skills, Abilities and Personal Characteristics

• Above average interpersonal skills and ability to deal effectively with people at all levels of the company and with clients/visitors
• Ability to work with limited direct supervision or guidance
• Effective oral and written communication skills
• Above average proficiency in the use of office machinery
• Good organizational skills and ability to prioritize work