Customer Service Representative

Gill Aviation; Spring (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonuses

Healthcare benefits

Dental coverage

Vision coverage

Paid Time Off

Paid Holidays

Job summary

Gill Aviation in Spring, TX seeks a friendly Customer Service Representative to be the first point of contact for customers and flight crews, ensuring a welcoming, smooth visit and accurate coordination of reservations and services.

You will greet customers, handle calls and emails, arrange hotels, rental cars, catering, dispatch fuel, process billing, and maintain customer accounts while delivering excellent service in a dynamic team setting.

Qualifications

• Friendly, outgoing and genuinely enjoy helping people.
• Strong communication in person, over the phone and via email.
• Organized and able to handle multiple requests at once.
• Dependable and comfortable in a fast-paced environment.
• Detail-oriented with strong follow-through.

Responsibilities

• Greet customers with a friendly, professional attitude and provide excellent service.
• Answer and manage incoming customer calls.
• Communicate with customers by phone and email.
• Arrange hotel accommodations, rental cars, limo/transportation, and other reservations.
• Coordinate and order catering for customers and flight crews.
• Dispatch fuel requests and coordinate with team members.
• Finalize customer transactions and process fuel invoices during closing shifts.
• Maintain and update customer accounts and records.
• Handle customer requests and direct issues to the appropriate department.
• Follow communication procedures, guidelines, and policies.
• Make customer calls as directed by management.
• Assist with maintenance scheduling and other administrative tasks.
• Keep customer areas clean and ready for customers.
• Work with the team to provide an excellent customer experience from arrival to departure.

Skills

Customer service

Communication

Multitasking

Dependable

Team player

Detail-oriented

Job description

Love working with people and enjoy a fast-paced environment? Come join our team!

We’re looking for a friendly, dependable, and customer-focused individual to join our aviation team. In this role, you’ll be one of the first points of contact for our customers and play an important part in making sure every visit is welcoming, smooth, and memorable.

No two days are exactly the same! You’ll assist customers, coordinate reservations and services, communicate with different departments, and help keep our operation running smoothly.

What You’ll Do

Customer Service Representative

As part of our Customer Service team, you will:

• Greet customers with a friendly, professional attitude and provide excellent service
• Answer and manage incoming customer calls
• Communicate with customers by phone and email
• Arrange hotel accommodations, rental cars, limo/transportation services, and other reservations
• Coordinate and order catering for customers and flight crews
• Dispatch fuel requests and coordinate with the appropriate team members
• Finalize customer transactions and process fuel invoices during closing shifts
• Maintain and update customer accounts and records
• Handle customer requests and follow through to make sure their needs are met
• Assist with billing or service concerns and direct issues to the appropriate department when necessary
• Follow company communication procedures, guidelines, and policies
• Make customer calls as directed by management
• Help coordinate and schedule maintenance repairs as directed
• Make copies, send faxes, file documents, and assist with other administrative needs
• Help keep customer areas, facilities, and the front desk clean, stocked, organized, and ready for customers
• Work together with the team to provide an excellent customer experience from arrival to departure

What We’re Looking For

You may be a great fit if you are:

• Friendly, outgoing, and genuinely enjoy helping people
• A strong communicator in person, over the phone, and through email
• Organized and able to handle multiple requests at once
• Dependable and comfortable working in a fast-paced environment
• Detail-oriented with strong follow-through
• Professional and confident when interacting directly with customers
• A team player who is willing to jump in wherever needed

Schedule & Requirements

Because aviation doesn’t stop at 5:00 PM, flexibility is important!

• Must be available to work weekdays, weekends, evenings, and holidays
• Must be at least 21 years old
• Must have a valid driver’s license, as you may occasionally operate a company vehicle

Pay & Benefits

Starting pay: $17.00/hour, with higher starting rates available based on experience.

We also offer:

• Bonuses
• Healthcare benefits
• Dental coverage
• Vision coverage
• Paid Time Off (PTO)
• Paid Holidays

Ready for Takeoff?

If you enjoy helping people, staying busy, and being part of a team where every day brings something different, we’d love to hear from you.