Customer Service Representative I - PT - Airport

City of Temple; Temple (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Temple is seeking an on-site FBO customer service agent to greet travelers, provide airport information, and coordinate service requests. You will interact with the FBO team and respond to inquiries by phone and in person to ensure a welcoming experience.

Role requires a clear communication style, attention to detail, and the ability to rotate through weekdays, evenings, and weekends. Customer service experience in an airport setting is preferred.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in an airport environment or related industry.
• Pass an onsite airport driver's test for driving in an Airport Operations Area.

Responsibilities

• Greet customers and visitors professionally.
• Guide customers within the airport for services.
• Record customer information in the computer system.
• Respond promptly to requests to increase satisfaction.
• Prepare for incoming aircraft and coordinate staff accordingly.
• Receive fuel order requests and coordinate with line service to fulfill them.
• Prepare invoices for services using the X1FBO system.
• Communicate clearly over radio, in person, and by phone.
• Maintain neat work areas at the service desk and lounges.
• Drive as needed during special events.
• Adhere to attendance policy and punctuality.
• Follow City policies, procedures, and safety guidelines.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Tools

X1FBO system

Job description

Summary

Responsible for variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment. Responds to customer inquiries on the phone and in person providing airport information. Works closely with FBO team to ensure service needs are met. Rotating schedule to include weekdays, evenings, and weekends.

Essential Duties and Responsibilities

• Professionally greets all customers and visitors
• Guides customers within the airport for services
• Records customer information and preferences into the computer system
• Increases customer satisfaction by responding promptly to requests
• Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
• Receives fuel order requests and coordinates with the line service team to fulfil order
• Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
• Communicates clearly over radio, in person, and over the phone
• Maintains neat work area at the customer service desk, the lobby, Pilot's Lounge, and FBO amenities
• Drives as needed during special events
• Adheres to attendance policy; ensures punctuality for assigned shift
• Follows City policies, procedures, and safety guidelinesPerforms other duties as assigned

Minimum Qualifications

• High school diploma or equivalent
• One year of customer service experience in an airport environment or related customer service industry
• Pass an onsite airport driver's test for driving in an Airport Operations Area

Certificates, Licenses, Registration

• Valid Driver License