Customer Service Representative (PT)

Revv Aviation; Council Bluffs (IA); On-site; USD 19,286 - 24,796; Part time

Job summary

Revv Aviation in Council Bluffs, IA is seeking a part-time Customer Service Representative to greet guests, assist with check-ins, and support travel-related needs. This role emphasizes friendly service and efficient lobby operations within a busy aviation hub.

You will handle reservations, answer phones, manage invoices, and coordinate with teams to keep the lobby welcoming. Strong Microsoft Office skills and the ability to multitask in a fast-paced environment are required, with high school

Qualifications

• Customer service experience, preferably in a fast-paced environment.
• High School Diploma or GED Equivalent required.
• Ability to multitask.
• Knowledge of Microsoft Office, Word, and Excel.

Responsibilities

• Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.
• Maintain Flight School Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answer the phone and direct calls.
• Track cash drawer and associated invoices.
• Invoice for fuel, rentals, lessons, handling fees, etc.
• Monitor flight schedule and communicate changes and flight activity.
• Keep records, contracts, and documentation of pilots, students, and customers.
• Other duties as assigned.

Skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: CBF - Council Bluffs, IA 51503

Position Type: Part Time

Job Shift: Any

Revv Aviation is an aviation services company dedicated to a people‑first philosophy. With multiple locations throughout the Midwest, Revv has created a one‑stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.

Customer Service Representative Role

The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby.

Responsibilities

• Provide first‑rate customer service by greeting all customers upon entry, assisting with check‑ins, processing payments, and answering questions.
• Maintain Flight School Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answer the phone and direct calls.
• Track cash drawer and associated invoices.
• Invoice for fuel, rentals, lessons, handling fees, etc.
• Monitor flight schedule and communicate changes and flight activity.
• Keep records, contracts, and documentation of pilots, students, and customers.
• Other duties as assigned.

Qualifications

• Customer service experience, preferably in a fast‑paced environment.
• High School Diploma or GED Equivalent required.
• Ability to multitask.
• Knowledge of Microsoft Office, Word, and Excel.