Customer Service Representative

Avflight Corporation; Middletown Township (PA); On-site; USD 30,000 - 42,000; Full time

Job summary

Avflight Corporation in Middletown Township, PA is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

Responsibilities include assisting with services (fuel, hangar space, catering, hotel accommodations, ground transportation), processing sales, balancing daily tickets and meter sheets, and answering inquiries.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Experience in hotel/hospitality or customer service a plus.
• Must be comfortable learning multi-line phone systems, email, filing, faxing, and computer skills including Microsoft products.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services (fuel, hangar space, catering, hotel accommodations, ground transportation, etc.).
• Resolve customer requests, questions and complaints regarding Avflight's services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.

Skills

Customer service

Communication

Multitasking

Organizational skills

Reliability

Education

High school diploma or GED

Tools

Microsoft Office

Phone system

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:Provide superior customer service to crew members and passengersAssist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.Resolve customer requests, questions and complaints regarding Avflight’ s services or productsProcess sales transactions, close out and balance daily inventory, fuel tickets and meter sheetsPerform other duties as assignedQualifications:High school diploma or GEDMust be 18 years or olderHotel/hospitality/customer service experience a plusMust be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft productsMust be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reachingMust pass background check, pre-employment drug test and obtain security clearanceMust have valid Driver’s licenseCompetency/Behavioral Requirements:Must be available for holidays and weekends if neededExperience in aviation is a plusMust be a self-starter, be reliable, responsible, and dependable, and fulfill obligationsMust have the ability to multitask; excellent communication and organizational skills.Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA