Aviation Customer Experience Specialist

Revv Aviation; Council Bluffs (IA); On-site; USD 19,286 - 24,796; Part time

Job summary

Revv Aviation in Council Bluffs, IA is seeking a part-time Customer Service Representative to greet guests, assist with check-ins, and support travel-related needs. This role emphasizes friendly service and efficient lobby operations within a busy aviation hub.

You will handle reservations, answer phones, manage invoices, and coordinate with teams to keep the lobby welcoming. Strong Microsoft Office skills and the ability to multitask in a fast-paced environment are required, with high school

Qualifications

• Customer service experience, preferably in a fast-paced environment.
• High School Diploma or GED Equivalent required.
• Ability to multitask.
• Knowledge of Microsoft Office, Word, and Excel.

Responsibilities

• Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.
• Maintain Flight School Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answer the phone and direct calls.
• Track cash drawer and associated invoices.
• Invoice for fuel, rentals, lessons, handling fees, etc.
• Monitor flight schedule and communicate changes and flight activity.
• Keep records, contracts, and documentation of pilots, students, and customers.
• Other duties as assigned.

Skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Revv Aviation in Council Bluffs, IA is seeking a part-time Customer Service Representative to greet guests, assist with check-ins, and support travel-related needs. This role emphasizes friendly service and efficient lobby operations within a busy aviation hub.

You will handle reservations, answer phones, manage invoices, and coordinate with teams to keep the lobby welcoming. Strong Microsoft Office skills and the ability to multitask in a fast-paced environment are required, with high school