Customer Service Representative

Avflight Corporation; Columbus (MS); On-site; USD 19,000 - 25,000; Full time

Job summary

Avflight Corporation seeks a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions to meet their needs.

The role involves handling fuel, hangar space, catering, hotel, and ground transportation requests; resolving inquiries and complaints; and processing transactions while maintaining daily records.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Multitask

Communication

Organizational skills

Self-starter

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assignedQualifications:• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass background check, pre-employment drug test and obtain security clearance• Must have valid Driver’s licenseCompetency/Behavioral Requirements:• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA