Customer Service Representative

Avflight Corporation; Parc (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Avflight Corporation is seeking a Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with large flight departments and high-profile clients, delivering professional service and solutions.

Responsibilities include assisting with fuel, hangar space, catering, hotel stays, and ground transportation; handling sales transactions; and resolving service-related inquiries.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience is a plus.
• Able to learn phone, email, filing, faxing, and basic computer skills (Microsoft products).
• Lift up to 20 lbs and carry up to 10 lbs; frequent sitting/standing/bending.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, and ground transportation.
• Resolve questions and complaints regarding Avflight’s services or products.
• Process sales transactions and balance daily inventory, fuel tickets, and meter sheets.
• Perform additional duties as assigned.

Skills

Customer service

Multitasking

Communication

Organization

Reliability

Hospitality experience

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.Duties:• Provide superior customer service to crew members and passengers• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.• Resolve customer requests, questions and complaints regarding Avflight’ s services or products• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets• Perform other duties as assignedQualifications:• High school diploma or GED• Must be 18 years or older• Hotel/hospitality/customer service experience a plus• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching• Must pass pre-employment compliance testing and obtain security clearance• Must have valid Driver’s licenseCompetency/Behavioral Requirements:• Must be available for holidays and weekends if needed• Experience in aviation is a plus• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations• Must have the ability to multitask; excellent communication and organizational skills.• Be pleasant with others on the job and display a good-natured, cooperative attitudeEEO/AA