Customer Service Representative (1767)

Avfuel Corp; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Avflight Flint in Flint, MI is seeking a Customer Service Representative to greet customers, handle inquiries, and coordinate services such as fuel, hangar space, and hotels. You will process sales, balance daily tickets, and help ensure a smooth customer experience.

The role emphasizes strong communication, reliability, and the ability to multitask in a fast-paced aviation environment. A High School diploma and willingness to learn are required.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older and able to pass background checks.
• Experience in hotel/hospitality or customer service is a plus.
• Comfortable with multi-line phone systems, email, and basic computer skills.
• Able to lift up to 20 lbs and stand/sit as needed for shifts.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, and hotels.
• Resolve questions and complaints regarding Avflight’s services or products.
• Process sales transactions and balance daily inventory and fuel tickets.
• Perform other duties as assigned.

Skills

Customer service

Phone handling

Sales transactions

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Details

Job Location: Avflight Flint - Flint, MI 48507
Position Type: Full Time
Education Level: High School/GED Equivalent
Job Shift: Any

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA