Customer Service Representative (1751)

Avfuel Corp; Gunnison (CO); On-site; USD 28,929 - 31,684; Full time

Job summary

Avflight Gunnison is hiring a Customer Service Representative in Gunnison, CO. This role is the first point of contact for customers arriving at our facility and requires delivering professional service and solutions to flight departments and high profile clients.

You will handle duties such as assisting with fuel, hangar space, catering, hotel accommodations, and transportation while balancing daily tasks and working with a multi-line phone system.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be comfortable learning multi-line phone system, email, filing, faxing and MS Office.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Avflight Gunnison - Gunnison, CO 81230
Position Type: Full Time
Education Level: High School/GED Equivalent
Salary Range: $21.50 - $21.50 Hourly
Job Shift: Any

General Purpose of Job

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA