Customer Service Representative - Property Management

1KD THR Property Management LP; Jacksonville (TX); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus program

Generous paid time off

401k with company matching

Team events and gatherings

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to join our team in Jacksonville, TX. You will provide outstanding resident-focused service in a fast-paced environment across leasing, property management and related tasks.

The role requires strong communication, proficiency with Word, Excel, Outlook and Adobe, and experience with property management software. We offer competitive pay, an annual bonus program, generous PTO and a supportive, inclusive workplace.

Qualifications

• High school diploma or GED required.
• Experience in property management administration or customer service.
• Proficient with Word, Excel, Outlook and Adobe; familiar with property management software is a plus.

Responsibilities

• Assist residents in person or by phone in a courteous manner.
• Address property issues and perform general property condition assessments (GPCAs).
• Complete welcome calls and emails to ensure smooth move-in experiences.
• Process Public Housing Agency applications and communicate with the Housing Authority.
• Make outbound delinquency calls for rent collections and help handle HOA violations.
• Review and act on items on the applicable task list.

Skills

Customer service

Property management experience

Verbal communication

Written communication

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Adobe

Property management software

Job description

Who We Are Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities: Assisting residents in person or over the phone in a well‑mannered and professional way Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience Completing resident welcome calls and emails to help ensure a seamless move-in experience Assisting in processing Public Housing Agency applications and communicating with the Housing Authority Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations Reviewing and working through all action items on applicable task list

Your Experience Includes High school or GED Proven experience in Property Management administration or customer service Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful Professional verbal and written communication skills, problem‑solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate: Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401k with matching company contributions Awesome work environment with casual dress Team events and gatherings Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation. Build a foundation here and apply today!

Salary Range The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including: Annual bonus program Health, dental, vision, and life insurance Long-term and short-term disability insurance Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays 401(k) with company matching contributions Awesome work environment with casual dress Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail]. To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.

As the nation’s premier home leasing company, Invitation Homes provides more than 80,000 high-quality homes across 17 markets—delivering what we call "The Lease with More." We offer our residents more value through updated homes, seamless experiences—whether digital or in person—greater flexibility to live where they want, and support from professionals who lead with Genuine CARE. Our commitment is to "unlock the power of home," creating meaningful living experiences in the communities we proudly serve. At Invitation Homes, our associates are the foundation of our success. We are committed to "Unlocking the Power of You" by connecting each role to real impact, investing in growth and development, and fostering an environment where people feel supported, valued, and at home. Guided by our Genuine CARE values—communication, accountability, reliability, and excellence—we empower our teams to innovate, collaborate, and deliver exceptional experiences for our residents. As we continue to grow, we offer dynamic career opportunities across a wide range of disciplines. We are looking for talented individuals who are inspired to make a difference, embrace the journey, and help us raise the roof on what a modern leasing experience can be.