Customer Service Representative- Property Management

Invitation Homes; Phoenix (AZ); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401k with matching

Casual dress

Team events

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver outstanding service to residents in a fast‑paced setting. You will support property management operations, assist with resident inquiries, and help ensure a seamless experience from move‑in through ongoing occupancy.

The role requires high school or GED, proven customer service or property management experience, and strong communication.

Qualifications

• High school diploma or GED required; strong communication skills.
• Proven experience in property management administration or customer service.
• Proficient in MS Word, Excel, Outlook and Adobe; familiarity with property software helpful.

Responsibilities

• Assist residents in person or by phone in a professional manner.
• Handle property issues and conduct general property condition assessments.
• Complete welcome calls and emails to ensure a smooth move‑in.
• Assist in processing Public Housing Agency applications and communications with Housing Authority.
• Perform outbound rent delinquency calls and address HOA violations.
• Review and manage action items on the task list.

Skills

Microsoft Word

Excel

Outlook

Adobe

Property management software

Education

High school diploma or GED

Tools

Property management software

Job description

Who We Are

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high‑quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast‑paced, high‑volume environment. This CSR‑PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• Assisting residents in person or over the phone in a well‑mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move‑in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Your Experience Includes

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe - experience using property management software is helpful
• Professional verbal and written communication skills, problem‑solving skills, and an ability to handle advanced calls with a calm demeanor

Why Us

We Stand For Flexibility, Opportunity, And a Home That People Can Make Their Own. It’s As True For Our Associates As It Is For Our Residents. Just Like We Help Our Residents Live Freer, We Liberate Our Associates’ Careers, Too. Our Associates Know That Goals Matter, Potential Is Unlocked, And Careers Thrive. Invitation Homes Isn’t Just a Workplace But a Possibility Place. We Offer Each New Associate

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.

Salary Range

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation And Benefits

To attract and retain top talent, we’re pleased to offer competitive compensation and benefits, including:

• Annual bonus program
• Health, dental, vision, and life insurance
• Long‑term and short‑term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre‑ and Post‑Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at [e-mail].